Social Media Adventures in the New Customer World - E-Commerce Times
For corporations that have trouble embracing the warm and fuzzy aspect of social media, a new term is hereby coined: "C.A.R.E.," an acronym for "Customers Are the Revenue Engine." This thought must be firmly affixed to the social media strategy

Media Advisory - Public Sector Social Media: New Rules - CNW Group
According to the recent Conference Board report, Navigating Through the Storm: Leaders and the World of Work in 2020, social media is one of the top 10 trends transforming work, workplaces and workforces. When: May 3 - 4, 2010 Who: James L. Norrie

Where Does Social Media Fit Within an Organization - eMarketer
How companies integrate social media into their organizational structures is as varied as the companies and social media sites themselves. How companies integrate social media into their organizational structures is as varied as the companies and

Social Media is of Vital Importance in the Customer - Market Wire
SAN FRANCISCO, CALIFORNIA--(Marketwire - April 30, 2010) - When it comes to customer services activity, the use of social media has grown significantly in importance according to Reality Digital, the leading provider of social networking software for