George Zimmerman attorney says social media caused unnecessary 'firestorm' following Trayvon Martin shooting
Benjamin Crump, the attorney for Trayvon Martin's parents, and George Zimmerman's defense attorney, Mark O'Mara, spoke at the Florida Associated Press Broadcasters Banquet. "I think that if I could do away with all media, including all social media

2020 Foresight Report: Social Media in Wealth Management
Companies have started to use social media sites as a marketing tool to communicate with external customers and to promote their products and services. • While Facebook, Twitter and LinkedIn have established themselves across the globe

How social communities are shaping the future of established brands
Social is a serious business, judging by the conversations that took place last week in San Francisco at Lithium's LiNC conference. Brands are no longer content to have their social media conversations exist purely outside of their control in

How terror can breed through social media
London (CNN)-- The days of would-be terrorists needing to travel to far-off camps to make contacts and learn how to build bombs is rapidly receding. Social media forums like Twitter and Facebook launched a Twitter account that has already

Help! A customer complaint on social media is going viral
Don’t panic! Be prepared. Act fast, accurately and deliberately, based on a pre-planned work-flow and response outline you have in place for exactly this kind of customer service issue. All employees have been trained on this procedure

The truth about social media for business: It's a risk
Last's week's Twitter-fueled crash erased $136 billion in value in minutes, underscoring concerns about companies' use of social media. By Verne Kopytoff FORTUNE -- A fraudster hacks into a company's Twitter account and posts a phony

Social Media Censorship Offers Clues to China's Plans
In February last year, political scandal rocked China when the fast-rising politician Bo Xilai suddenly demoted his top well known, and less understood, than the system known as the Great Firewall, which blocks access to foreign sites

The Social Media Borg: A Culture of Likes
As social media emerges out if its infancy, we are starting to get a sense of its personality and characteristics, what it will look like when it grows up. We're seeing early signs that the promised democratization of information and the ability

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