SAP to Present at GSMI's Social Media Strategies Summit Las Vegas in February
Mark Yolton brings a wealth of experience as a pioneer of social media and its rapid evolution in the business world. Mr. Yolton’s presentation, “Going Beyond Social Media to Social Business,” will underscore the importance of SAP’s brand and voice

Social media dispute resolution stumps some companies
(Reuters) - If HBO cuts out on you in the middle of the latest "Girls" episode, and you have Charter Communications Inc as your cable provider, don't try tweeting your dismay to their customer service department. Nobody will hear your lament. Charter, the