Hurricane Sandy: Red Cross, Other Relief Organizations Expand Reach Through Social Media
As Hurricane Sandy eases away from the East Coast and the cleanup begins, major charitable organizations are increasing their reach and personalizing relief efforts thanks to social media. "As of 11:40 a.m. on Tuesday, we collected over 540,000

Brands, Social Media and Customer Service: Are You Ready?
I'm used to being the brand. I've put together social media strategies for customer service in the travel industry and I've also been the person on the front line of Facebook dealing with these issues. It was a steep learning curve; the whole

Social Media Training Is Now Mandatory: Five Ways To Make Sure Your Company Does It Right
When I was writing my book, The 2020 Workplace, in 2010, I made a prediction some considered bold: that by the year 2020, social media training in the workplace would be as common as ethics and diversity training. Thanks to a turbocharged boom

Social media could come into play in a DUI case
There has been a social media firestorm following the crash that killed 18-year-old Breana Webb. It includes tweets on Webb's Twitter account that show she may have been drinking.The District Attorney's office says it can't comment on this case because it

Social media follow Hurricane Sandy's destructive path
On Twitter, #Sandy had 4 million-plus mentions On Instagram, 10 pictures per second used the hashtag "Sandy" "Hurricane Sandy" was the No. 1 phrase on Facebook 8:28AM EDT October 30. 2012 - Sandy is a massive storm, poised to bring widespread